JAUAE

Returns & Shipping

Everything you need to know about how we ship and how returns work at BAYON.

1–2 days
Processing
2–5 days
Delivery
7 days
Returns
AED 150+
Free Shipping

Shipping Policy

  • We deliver across the United Arab Emirates (UAE).
  • Orders are processed within 1–2 business days of placement.
  • Standard delivery takes 2–5 business days depending on your location.
  • Express delivery (next-day) is available for an additional AED 25 fee in Dubai and Abu Dhabi.
  • Free standard shipping is offered on all orders above AED 150.
  • You will receive a tracking number via email once your order is dispatched.
  • Deliveries are made Saturday through Thursday, between 9:00 AM and 9:00 PM.

Returns Policy

  • You may return any item within 7 days of delivery for a full refund or exchange.
  • Products must be unused, in original packaging, and in the same condition as received.
  • Cosmetics and personal care items are non-returnable once opened for hygiene reasons.
  • Phone accessories (cases, chargers, screen protectors) can be returned if defective or unopened.
  • To initiate a return, contact our support team with your order number and reason for return.
  • Refunds are processed within 5–7 business days after we receive and inspect the returned item.
  • Shipping costs for returns are borne by the customer unless the item was defective or incorrect.

Order Tracking

  • Once your order is shipped, you'll receive an email with a tracking link.
  • You can also track your order anytime from the 'My Orders' page in your account.
  • Order status updates: Pending → Confirmed → Processing → Out for Delivery → Delivered.
  • If you have not received tracking info within 48 hours, please contact our support team.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
  • Include your order number and a photo of the item in your message.
  • We will arrange a free replacement or full refund, including return shipping if needed.
  • Our team will resolve the issue within 2–3 business days.

Need help with a return or delivery? Visit our Contact page to reach our support team — we're here to help and will resolve your issue as quickly as possible.